Position: Delivery Manager - Email Marketing
Experience: 5 yrs to 12 yrs
Interview Timings: 10.00 am to 6.00 pm
Interview Dates: 21/09/2017 & 24/09/2017
COMPANY NAME: Chevronne Softech Pvt Ltd.
Desired Candidate Profile:
Should be able to work closely and extensively with product and analysis team, as well as external ESP (email service provider) to deploy and measure customer-focused email solutions that exceed the needs of both the customer and the business
• Effectively producing the right amount of service, at the right time, of the right quality and at the right cost to meet customer requirements
• Managing the operations process, planning, control, performance improvement, and operations strategy
• Quick in managing changes, initiating new processes and delivering with 100% accuracy
• Responsible for coordinating and optimizing Global campaign newsletter deployment and deliverability - Optimizing email creative’s for Eagle Publishing & Century 21 clients.
• Working with clients to ensure high satisfaction levels and ensuring that Customer Satisfaction feedbacks are received
• Managing dependencies and interface between onshore and offshore teams
• Providing teams with directions to efficiently manage Client requests
• Issue handling and providing RCA (Root Cause Analysis) to the Account Management team with appropriate action Plan
• Addressing cross-project issues with the offshore teams including conflicts - staff, timelines or actual slippage of timelines, dependencies etc
• Process development and continuous improvement
• Maintain consistent quality checks - Implemented monthly QA process
• Resource Management - putting right mix of resources at all levels
• Resource skill development - Managed training modules for team at different levels
• Optimum resource utilization
Hyderabad - Apurupa PCH 4th floor Hyderabad, INDIA
Chevronne Softech Private Limited is an IT & BPO consultant and development service provider for offshore and onsite IT & BPO business needs. Our business is Knowledge transfer through Information Tec...